Frequently Asked Questions

Everything you need to know about shopping with Creative Memories

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unused items in their original packaging for a full refund or exchange.

Are your scrapbooking materials photo-safe?

Yes, all Creative Memories products are acid-free, lignin-free, and buffered to ensure your photos and memories are preserved safely for generations.

Do you ship internationally?

Currently, we ship to the United States, Canada, Australia, and select European countries. Shipping rates and delivery times vary by location.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.