Returns & Exchanges

At Creative Memories, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our customer support team with your order number to start the process.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all components and materials are included.

• 3.
  Ship the Package

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.